Refund Policy
If you need to return an item, please email [email protected]
with your order number and the item name to request a Return Authorization
Returns are accepted within 14 days of the date of receipt.
Returns received more than 14 days after the order receipt date will not be
accepted and no refunds will be given. *may be extended during holiday seasons, and under
case-by-case consideration
Returned items must be in perfect, unused condition and in their
original packaging. We cannot accept an item that is not in perfect condition,
so please contact us immediately if you are considering a return
No exchanges or refunds are given on any SALE ITEMS. They are
final sales. No exceptions, please
Refunds can only be issued to your original payment method or in
the form of online credit at dechmedical.com. We are unable to process refunds to
a new or different payment method other than what was originally used for your
order
Gift returns will be refunded in the form of online credit at dechmedical.com
If you believe you have received an incorrect or faulty item,
please contact us at [email protected] and include photos of the defect so
we can assess the item quickly and help you with a resolution!
Your return will be processed in the order it was received, during
normal e-commerce business hours. You will receive a refund notification upon
the completion of your return. If you have any questions regarding returns,
please email [email protected]
Shipping is non-refundable